Refund Policy

RebootX.net — Refund Policy​

Last updated: October 2025

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At RebootX.net, we aim to provide honest, reliable, and professional IT support to every customer.
We understand that sometimes things don’t go as planned, so this policy explains when you can request a refund and how we handle cancellations or disputes.

 

1. Services Covered

This policy applies to all services provided by RebootX.net, including:

• On-site visits and repairs

• Remote support sessions

• Maintenance plans and subscriptions

• Prepaid services or packages booked via the website

 

2. Refund Eligibility

Because IT support is a service-based activity, refunds are assessed on a case-by-case basis.

You may be eligible for a full or partial refund if:

• The service could not be completed due to our fault or technical issue on our end.

• You cancel your booking at least 2 hours before the scheduled start time.

• You were charged in error or for a duplicated transaction.

• You subscribed to a monthly plan and cancel within 7 days of initial sign-up without using any included sessions.

Refunds are not available when:

• The issue could not be resolved due to hardware failure, software corruption, or external factors outside our control.

• You cancel after the technician has arrived or a remote session has started.

• You change your mind after the service has been completed.

• Work was completed successfully and approved by you at the time.

 

3. Process for Requesting a Refund

If you believe you are entitled to a refund, please contact us within 7 days of your appointment or payment date.
Provide your full name, service date, and reason for the request.
We’ll respond within 3 working days and, where appropriate, issue a refund within 5–10 working days using your original payment method.

 

4. Subscription & Plan Refunds

For monthly plans (Silver, Bronze, Gold, or Platinum):

• Plans can be cancelled anytime, with access continuing until the end of the current billing period.

• No refunds are issued for unused time once a billing cycle has started.

• If you cancel within 7 days of sign-up and have not used any included service, a full refund will be issued.

• If you cancel after using part of your plan, the remaining balance is not refundable.

 

5. On-Site & Remote Services

If a visit or session cannot proceed because of RebootX.net (e.g., sickness, scheduling error, or equipment issue), you can choose either:

• A rescheduled appointment, or

• A full refund of the service charge.

If the problem cannot be fully resolved but reasonable effort was made, a partial refund or service credit may be offered at our discretion.

 

6. Digital & Third-Party Products

Any hardware, software licences, or third-party products supplied are covered by the manufacturer’s or supplier’s warranty.
We cannot refund third-party items once opened, installed, or activated.

 

7. Contact & Dispute Resolution

If you are unhappy with how your request was handled, you can escalate the issue by emailing help@rebootx.net with the subject line “Refund Appeal”.
We’ll review your case within 5 working days and aim for a fair outcome.​​