Privacy Policy

A legal disclaimer

RebootX.net Privacy Policy

Last updated: October 2025

This Privacy Policy explains how RebootX.net (“we”, “our”, or “us”) collects, uses, and protects your personal information when you visit our website, make a booking, or use our IT support services.

1. Who We Are

RebootX.net is an independent IT support service operated by Victor, based in Radlett, Hertfordshire, United Kingdom.
Contact: help@rebootx.net · 0203 1919 019

We provide IT support, computer repair, and related services for homes and small businesses.

2. Information We Collect

We may collect and store the following information when you interact with us:

Personal details: name, email address, phone number, address (for visits)
Service details: information about your devices or IT issues
Payment information: processed securely via Wix Payments or PayPal (we do not store card details)
Usage data: pages visited, browser type, and time spent on our site (through Wix analytics and cookies)

3. How We Use Your Information

We use your data to:

Provide and manage IT support and maintenance services
Contact you about bookings, updates, and invoices
Send appointment confirmations or reminders
Improve our website and customer experience
Comply with legal or tax obligations

We never sell or rent your information to third parties.

4. Cookies & Analytics

Our website is hosted on Wix.com, which uses cookies to provide site functionality, analytics, and security. You can control or disable cookies through your browser settings.

For more details, see Wix’s privacy information: https://www.wix.com/about/privacy

5. Data Storage & Security

Your information is stored securely on Wix’s protected servers and in encrypted email systems.
All devices used to access customer data are password-protected and kept up to date with security software.

Remote support sessions are only initiated with your consent and use encrypted connections.

6. Sharing Your Data

We only share your information when necessary:

With payment providers (for billing)
With technical partners if required to resolve your issue (only with consent)
When legally required by authorities or court order

We never share your data for marketing purposes without permission.

7. Your Rights (UK GDPR)

You have the right to:

Access and request a copy of the personal data we hold
Request correction or deletion of inaccurate data
Withdraw consent for communications at any time
Request restriction or objection to certain processing activities

To exercise any of these rights, contact help@rebootx.net.

8. Data Retention

We keep client and booking information for as long as necessary to provide support and meet legal or tax requirements, typically up to 6 years. After that, records are securely deleted.

9. Links to Other Websites

Our website may contain links to external sites (for example, manufacturers or payment gateways). We are not responsible for their privacy practices or content.

10. Changes to This Policy

We may update this Privacy Policy periodically. Any changes will be posted here with a new “Last Updated” date.